In Which Lynn Goes on a Rant

Second Post of the Day

Seriously, Amazon?

This weekend I received my third EMPTY package from Amazon.  It was a large envelope that was supposed to hold the strawberry mold I'd ordered to make Elsie Mae's Christmas ornament.

Didn't someone along the shipping process realize that this (and the other) envelopes were empty?  

The package for the strawberry mold had never even been sealed shut.

When I contacted customer support, I was asked if:

1) I was SURE the package was empty and to please check inside it again,  

2) Sent a picture of the empty (and very flat) package lying on my porch as proof that, yes indeedy, Amazon had delivered it to me,

3) Told not to worry, that it might arrive tomorrow (even though Amazon had already labeled it as delivered), and

4) Told that they couldn't do anything about a replacement or refund until 4:00 PM Hawaii time the next day. I could start the process then but not before.

It takes a lot to rile me, but that #4 was the kicker. That, and the fact that I'd already had two other empty packages in just a matter of weeks.

Boy howdy, I waited until 4:01 PM Hawaii time the next day, contacted Customer Service, and got my refund. I screen shot the confirmation about it and you can bet I am watching to be sure that that refund is actually given. (I never did get one for the first empty package. For the second one, a replacement item did finally arrive after almost three weeks.)

But wait! There's more!

I just got another order from Amazon that was a problem - some shampoo and conditioner. I flipped them over to check the expiration dates, and guess what...

Yep. You guessed. Both were expired. 

That may not be a problem like it could in food, but I was still hot enough after the third empty package that I again contacted Customer Service and asked for a replacement. I was told that I could keep the expired merchandise and that a replacement was coming. That replacement is supposed to be delivered today. I'm watching for it AND watching my account to make sure I am not being charged for the replacement.

This does not portend well for the holiday season. This year I am going to carefully track everything because after this experience, I am expecting that there will be problems again.

Heads up to ya'll - watch your Amazon deliveries. And I hope you have better luck than I am having.